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Capella Hanoi – General Booking Policies

Capella Hanoi – Quy tắc chung

English Version

Special Requests Capella Hanoi accepts special requests. Guests may submit their requests during the booking process. All requests are subject to availability and cannot always be guaranteed.

Check-in

• Check-in: From 3:00 PM to 11:30 PM
• Guests are required to present a valid photo ID and credit card upon check-in.
• Guests are requested to inform the hotel of their expected arrival time in advance.

Check-out

• Check-out: From 7:00 AM to 12:00 PM

Cancellation & Prepayment

Cancellation and prepayment policies vary depending on the selected room type and rate. Guests are advised to check the specific conditions applicable to their booking before confirming their reservation.

Children & Extra Beds

Children's Policy

• Children of all ages are welcome.
• Children aged 12 and above are charged as adults.
• To ensure accurate pricing and availability, guests should include the number and ages of children when making a reservation.

Crib & Extra Bed Policy

• Children aged 0–5: Crib available upon request, free of charge.
• Children aged 6–11: Extra bed available upon request at VND 2,551,500 per child per night.
• Guests aged 12 and above: Extra bed available upon request at VND 5,103,000 per person per night.

Crib and extra bed charges are not included in the total room rate and are payable separately during the stay. The availability and number of cribs or extra beds depend on the selected room type and hotel availability.

Age Restriction

The minimum age for check-in is 18 years old.

Pets

Pets are not allowed.

Accepted Payment Methods

Accepted payment methods may vary depending on the selected booking and rate. Guests should check the payment conditions provided during the reservation process.

Children & Extra Beds

Children's Policy

• Children of all ages are welcome.
• Children aged 12 and above are charged as adults.
• To ensure accurate pricing and availability, guests should include the number and ages of children when making a reservation.

Crib & Extra Bed Policy

• Children aged 0–5: Crib available upon request, free of charge.
• Children aged 6–11: Extra bed available upon request at VND 2,551,500 per child per night.
• Guests aged 12 and above: Extra bed available upon request at VND 5,103,000 per person per night.

Crib and extra bed charges are not included in the total room rate and are payable separately during the stay. The availability and number of cribs or extra beds depend on the selected room type and hotel availability.

Pets

• Pets are not allowed.

Pets

Pets are not allowed.

Accepted Payment Methods

Accepted payment methods may vary depending on the selected booking and rate. Guests should check the payment conditions provided during the reservation process