Privacy policy

PRIVACY POLICY

Lua Wellness Travel ("we," "us," or "our") is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (luawell.vietiso.com) or book our wellness services.

1. Information We Collect

To provide you with a personalized wellness experience, we may collect the following types of information:

Personal Identification Information: Name, email address, phone number, nationality, and passport details (required for travel registrations and insurance).
Wellness & Health Data: To ensure your safety and tailor our services, we may collect information regarding your dietary preferences, physical fitness level, allergies, or specific health goals.
Payment Information: When you make a booking, your payment details (credit card numbers, bank accounts) are processed directly by our secure payment partners: OnePay, PayPal, and VNPay. Note: Lua Wellness Travel does not store your full credit card information on our servers.
Technical Data: IP address, browser type, time zone settings, and location data collected through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect for the following purposes:

Booking Fulfillment: To process your reservations, issue travel vouchers, and coordinate with hotels, transport providers, and wellness practitioners.
Personalization: To customize your itinerary, ensuring that activities (like yoga or meditation) and meals align with your health requirements.
Communication: To send you booking confirmations, updates regarding your trip, and responses to your inquiries.
Marketing: With your consent, to send you newsletters about new wellness retreats or special offers. You may opt out of these at any time.
Security: To detect and prevent fraudulent transactions and protect the integrity of our website.

3. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted partners to facilitate your travel:

Service Providers: We share necessary details with hotels, airlines, local guides, and wellness instructors to fulfill your travel contract.
Payment Gateways: Data is shared with OnePay, PayPal, or VNPay to process your financial transactions securely.
Legal Requirements: We may disclose information if required by Vietnamese law or in response to valid requests by public authorities.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information:

Encryption: Our website uses Secure Socket Layer (SSL) technology to ensure that all data transmitted between your browser and our server is encrypted.
Access Control: Access to your personal data is limited to authorized employees and partners who need the information to perform a specific task (e.g., booking a hotel).
Secure Storage: Personal data is stored in secure operating environments that are not accessible to the public.

5. Your Data Rights

Depending on your location, you may have the following rights regarding your personal data:

Access: The right to request a copy of the personal data we hold about you.
Correction: The right to request that we correct any inaccurate or incomplete information.
Deletion: The right to request that we erase your personal data, subject to certain legal obligations (such as tax or booking records).
Withdrawal of Consent: The right to withdraw your consent for marketing communications at any time.

6. International Data Transfers

As we serve international travelers, your information may be transferred to and maintained on servers located outside of your state or country. By using our services, you consent to the transfer of your information to Vietnam and other countries where our service providers operate.

7. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Modified" date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.