FAQs

Sure! Here is the concise version for your FAQs:

Why book online in advance?

• Better Prices: Access "Early Bird" discounts and online-only deals (often 10-20% off).

• Guaranteed Spots: Secure your seat for popular tours like Halong Bay or Sapa, which sell out fast.

• Save Time: Skip the hassle of visiting agencies in person and enjoy a seamless trip from arrival.

How to Pay for Your Tour

You can pay for your booking using the following secure methods:

• Credit/Debit Cards: We accept all major cards, including Visa, MasterCard, and American Express. You can pay directly through our secure online gateway.

• Payment Link: For customized bookings, we can send a personalized payment link to your email for a quick 5-minute checkout.

• Bank Transfer: You may also pay via international wire transfer. We will provide our banking details upon request.

• Cash: If you are in Hanoi, you can pay the remaining balance in cash (USD, EUR, or VND) at our office before the tour begins.

Note: A deposit of 10% to 30% is typically required at the time of booking to guarantee your spot.

Yes, you can absolutely book special offers over the phone. Our travel experts are available to help you navigate our latest promotions and ensure you get the best value for your trip.

While our online system is convenient for direct bookings, calling us allows you to:

• Clarify Offer Details: Get a full breakdown of what is included in a specific promotion.

• Verify Availability: Ensure the dates you want are eligible for the special rate.

• Customization: If you want to combine a special offer with a tailor-made itinerary, a phone consultation is the most efficient way to do so.

You can reach our team at +84 962 913 811 (available via Call or WhatsApp). If you are calling regarding a specific offer you saw on our website, please mention the offer name or code so we can apply it to your booking immediately.

Yes, you can certainly amend your booking after it has been confirmed. We understand that travel plans can change, and we aim to be as flexible as possible to accommodate your needs.

Here is how the amendment process typically works:

• Timing: To ensure we can secure updated services, please contact us with your requested changes as early as possible. Most modifications should be made at least 3 to 7 days before your scheduled departure.

• Feasibility: Amendments are subject to the availability of our guides, transportation, and third-party partners (such as hotels or cruise operators).

• Costs: While we do not charge a flat administrative fee for minor changes, any increase in the cost of services (e.g., upgrading a hotel or adding participants) will be reflected in your final balance. Please note that if an amendment is requested very close to the departure date, it may be treated as a partial cancellation by our suppliers, and their specific fees may apply.

• Process: Simply send an email or a message via WhatsApp to our travel consultants with your booking reference and the details of the changes you would like to make. We will provide you with an updated itinerary and a revised quote for your approval within 24 hours.

If you need to cancel your booking, please notify us as soon as possible via email or our official contact form to begin the process. Our cancellation policy varies depending on how far in advance you submit your request and the specific terms of the tour you selected, with some bookings eligible for a full or partial refund. Once we receive your request, our team will calculate the refundable amount based on our terms and conditions and process it back to your original payment method. We recommend reviewing the specific cancellation details provided in your booking confirmation or contacting our support team directly for personalized assistance with your request.

Once your online booking and payment are successfully completed, you will receive an automated confirmation email containing your digital voucher and a summary of your trip details. This email is usually sent within minutes of the transaction; however, for customized or complex itineraries, our team may perform a final review and send your official documents within 24 hours. You do not need to print a physical copy—simply showing the digital voucher on your smartphone to your guide or at the check-in counter is perfectly acceptable. If you haven't received your confirmation within a few hours, please check your spam folder or contact our support team via email for immediate assistance.

Yes, we can certainly arrange a pick-up from your hotel!

To ensure a smooth start to your journey, please let us know the name and address of your hotel.

• Complimentary Pick-up: If your hotel is located within our standard service area (such as the Old Quarter in Hanoi or District 1 in Ho Chi Minh City), the pick-up is included in your tour price.

• Outside Service Area: If you are staying further out, we can still arrange a private transfer for a small additional fee, or you can meet us at a central point within our complimentary zone.

Once you provide your hotel details, we will confirm the exact pick-up time—usually between 7:30 AM and 8:30 AM for full-day tours.

Yes, we can certainly arrange a pick-up from any hotel on our complimentary list, even if you are not a guest there. This is a great option if your own accommodation is outside our standard pick-up zone. We simply ask that you inform us of your chosen meeting point in advance and ensure you are in the hotel lobby at least 10 to 15 minutes before the scheduled pick-up time. Please let our team know which hotel you have selected so we can coordinate with our driver and provide you with a precise meeting time.

The exact return time depends on the specific itinerary you have chosen, as half-day, full-day, and multi-day tours have different schedules. Generally, most full-day city tours or excursions conclude between 4:30 PM and 5:30 PM, allowing you plenty of time to relax or enjoy your evening. For tours involving longer travel distances, such as visits to rural landscapes or bay cruises, the return time may be slightly later. You can find the specific estimated arrival time listed in the detailed itinerary of your booking, and your guide will also provide a precise update on the day of the tour based on local traffic conditions.

At the end of your journey, we provide a convenient drop-off service directly to your hotel or a central location within the city where your tour concludes. If you have a specific drop-off request, such as a local airport, a train station, or a different landmark for your next activity, please let your guide know in advance so we can make the necessary arrangements. Our goal is to ensure a smooth transition from your tour to the next part of your adventure, and your guide will be happy to assist with any further directions or local recommendations you might need upon arrival.

Absolutely! We specialize in creating personalized itineraries that are perfectly aligned with your specific interests, budget, and travel pace. Whether you want to focus on culinary experiences, historical deep dives, or off-the-beaten-path adventures, our dedicated travel consultants will work closely with you to design a unique journey. Simply contact us via our online inquiry form or WhatsApp with your ideas, and we will craft a tailor-made program that ensures your visit to Vietnam is exactly as you imagined.

Booking a tour is simple and can be completed entirely online through our website. Once you have found your preferred itinerary, you can select your travel dates and the number of participants to see the total price, then follow the step-by-step instructions to provide your details. After submitting your booking and completing the secure payment, you will receive an automated confirmation email with your booking voucher and all relevant tour information. If you prefer a more personalized experience or have specific requirements, our travel consultants are available via email or WhatsApp to help you customize an itinerary and finalize your reservation.

We offer a variety of secure and convenient payment methods to help you finalize your booking easily. You can choose to pay via international credit or debit cards, such as Visa, MasterCard, and American Express, through our encrypted online payment gateway. For those who prefer traditional methods, bank wire transfers are also available, and we will provide all the necessary banking details to ensure your transaction is processed smoothly. Upon completion of your payment, you will receive an instant digital confirmation and a formal invoice to your registered email address, ensuring a transparent and professional booking process from start to finish.

Your journey will be led by professionally licensed, local Vietnamese guides who are passionate about sharing their country's rich history, culture, and hidden gems. Every guide is fluent in English and has been carefully selected for their deep regional knowledge, friendliness, and dedication to providing an authentic travel experience. They act not only as experts on the sights you visit but also as your local companions, helping you navigate daily life and connect with the heart of Vietnam. Detailed information about your specific guide, including their name and contact details, will be provided to you as part of your final travel documents before your tour begins.

Vietnam offers a versatile range of transportation options, making it easy to navigate everything from bustling cities to remote landscapes. For long distances, domestic flights are the most time-efficient choice, while the Reunification Express train provides a scenic and relaxing way to travel between the North and South. Within cities, ride-hailing apps like Grab or electric taxi services like Xanh SM are highly recommended for their transparent pricing and ease of use. You can also experience local culture through traditional cyclos for short sightseeing trips or take advantage of high-quality sleeper buses for comfortable inter-city travel. We suggest using reputable transport apps or licensed taxi brands to ensure a safe, professional, and reliable journey throughout your visit.

Vietnam is a year-round destination, but the best time to visit depends on which regions you plan to explore due to the country's diverse climate. Generally, the months from March to May and September to November offer the most pleasant weather across the entire country, with moderate temperatures and lower rainfall.

In the North, including Hanoi and Halong Bay, the ideal period is from October to April when the weather is cool and dry. Central Vietnam, home to Hoi An and Da Nang, is best visited between January and August to enjoy sunny skies and beautiful beaches. Meanwhile, Southern Vietnam and the Mekong Delta are most comfortable during the dry season from November to April. If you wish to see the iconic golden rice terraces in the northern highlands like Sapa or Mu Cang Chai, planning your trip between late August and early October is highly recommended.

Vietnam is consistently ranked as one of the safest and most welcoming destinations in the world for international travelers. While violent crime is extremely rare, petty theft such as pickpocketing or bag snatching can occasionally occur in crowded tourist hubs or busy city areas. We recommend staying vigilant in public spaces, avoiding the display of expensive jewelry, and keeping your smartphones and cameras secure when near busy roads. Additionally, be mindful of the unique local traffic; the best way to cross the street is to walk slowly and steadily so that drivers can easily anticipate your movement. By practicing these basic travel precautions, you will find Vietnam to be an incredibly secure and hospitable country to explore.

Vietnamese cuisine is a highlight of any trip, offering a world-class balance of fresh ingredients and vibrant flavors. We highly recommend exploring the legendary street food scene for an authentic experience, but always look for stalls with a high turnover of local customers to ensure food hygiene. Don't miss out on iconic dishes like Pho, Banh Mi, and Bun Cha, which vary in style from North to South. For your health, only drink bottled or boiled water and be cautious with ice at smaller street stalls if you have a sensitive stomach. If you have dietary restrictions, such as being vegetarian or vegan, look for "Quan Chay" signs, as delicious plant-based options are widely available and deeply rooted in Vietnamese culture.

Vietnam Dong (VND) is the official currency and is most easily obtained after you arrive in the country. While major banks can exchange various foreign currencies, US Dollars remain the most widely accepted and offer the most favorable exchange rates. We recommend bringing a combination of crisp, high-denomination USD bills for exchanging and international credit or debit cards, such as Visa or Mastercard, which are now widely accepted in cities and tourist hubs. Please note that traveler’s cheques are obsolete in Vietnam, so relying on a mix of cash and cards is the most practical and secure approach for your trip.

You can exchange foreign currency at international airports, authorized banks, or licensed money exchange counters in major cities. Most high-end hotels also offer this service for their guests, though exchange rates may vary slightly. Please ensure your foreign bills are relatively new, crisp, and free of any tears or markings to receive the best possible rate. If you are planning to travel to rural or remote areas, we recommend withdrawing or exchanging enough Vietnam Dong in advance as ATMs and banks can be scarce. For your convenience, ATMs are widely available throughout the country and accept most international cards like Visa and MasterCard for direct VND withdrawals.

It is definitively better to use Vietnam Dong (VND). By law, VND is the only currency accepted for daily transactions in Vietnam, including local restaurants, taxis, and markets.

We recommend bringing US Dollars or Euros to exchange into VND upon arrival. For major expenses like hotels or large tours, credit cards (Visa and MasterCard) are widely accepted. Make sure to carry some small VND notes for everyday street purchases!