Cookie Policy

This Cookie Policy is designed to provide transparency about how Lua Wellness Travel uses cookies and similar technologies on our website. This detailed version will help fill the layout of your new site while providing professional legal clarity for your users.

COOKIE POLICY

At Lua Wellness Travel, we believe in being clear and open about how we collect and use data related to you. In the spirit of transparency, this policy provides detailed information about how and when we use cookies on our website (https://luawellnesstravel.com/).

1. What are Cookies?

Cookies are small text files that are downloaded to your computer or mobile device when you visit a website. They are widely used by website owners to make their websites work, or work more efficiently, as well as to provide reporting information.

Cookies allow our system to recognize your device and store some information about your preferences or past actions. This helps us provide you with a more personalized experience, such as remembering your language settings or the tours you recently viewed.

2. How We Use Cookies

We use cookies to enhance your journey on our digital platform. These technologies are essential for the following purposes:

To identify you when you sign in to our site.
To remember your preferences, such as your currency or language settings.
To process your bookings and maintain your "shopping cart" as you browse different wellness packages.
To improve security by preventing fraudulent activity and ensuring the safety of your transactions.
To analyze performance so we can understand which parts of our website are most helpful to our travelers.

3. The Types of Cookies We Use

We categorize our cookies into four main types:

Strictly Necessary Cookies: These are essential for you to browse the website and use its features, such as accessing secure areas or making a payment via OnePay, PayPal, or VNPay. Without these cookies, the services you have asked for (like booking a retreat) cannot be provided.
Performance & Analytics Cookies: These cookies collect information about how you use our website—for instance, which pages you visit most often. This data is used to optimize the website and make it easier for you to navigate. It does not collect information that identifies you personally.
Functionality Cookies: These allow the website to remember choices you make (such as your username or region) and provide enhanced, more personal features. They may also be used to provide services you have asked for, such as watching a video about our wellness retreats.
Targeting & Advertising Cookies: These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of our marketing campaigns.

4. Third-Party Cookies

In addition to our own cookies, we may also use various third-party cookies to report usage statistics of the website and deliver advertisements. These include:

Payment Gateways: Our partners OnePay, PayPal, and VNPay use cookies to manage the security and processing of your financial transactions.
Analytics: We use Google Analytics to help us understand how our customers use the site. You can read more about how Google uses your Personal Information here: [Google Privacy & Terms].
Social Media: If you share our content via social media (Facebook, Instagram, etc.), these platforms may set their own cookies on your browser.

5. Your Choices and Control

You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences by setting or amending your web browser controls to accept or refuse cookies.

Browser Controls: Most web browsers allow you to control cookies through their settings. If you choose to reject cookies, you may still use our website, though your access to some functionality and areas of our site may be restricted (for example, you may not be able to remain logged in or complete a booking).
Mobile Settings: You can also adjust the privacy and advertising settings on your mobile device to control whether you want to be tracked for advertising purposes.

6. Updates to This Policy

We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal, or regulatory reasons. Please re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.