INCLUSIONS

EVERYTHING ESSENTIAL, THOUGHTFULLY INCLUDED

From the moment you step aboard Catherine Cruise, every essential detail is thoughtfully arranged to make your journey through Ha Long Bay comfortable, effortless and memorable.

ACCOMMODATION ON BOARD

• Overnight accommodation in your selected cabin

• Private cabin amenities and facilities

• Daily housekeeping service

• Private balcony, where applicable to the selected cabin category

DINING & WELCOME

• Welcome drink upon boarding

• Meals included according to the selected cruise itinerary

• Breakfast, lunch and dinner as specified in the programme

• Tea and coffee served during designated meal services

HA LONG BAY EXPERIENCES

• Sightseeing and excursions included in the selected itinerary

• Visits to designated attractions and destinations

• Kayaking or local boat experiences where specified in the programme

• Onboard activities arranged according to the cruise schedule

ONBOARD LEISURE

• Access to designated public and leisure areas

• Selected recreational activities included in the itinerary

• Morning activities and wellness sessions where scheduled

• Entertainment programmes according to the cruise programme

CRUISE SERVICE

• Professional onboard crew

• Welcome and assistance throughout the journey

• Safety briefing before departure

• Support from the Cruise Manager and onboard team

A JOURNEY WITH NOTHING ESSENTIAL LEFT BEHIND

From a peaceful morning surrounded by limestone islands to an evening beneath the open sky, Catherine Cruise brings together the essential elements of a memorable journey — allowing you to simply relax and enjoy the beauty of Ha Long Bay.

Please note: Inclusions may vary depending on the selected itinerary, cabin category, cruise package, travel date and booking conditions. Guests are advised to check the specific inclusions applicable to their reservation before confirmation.

DETAILS BEYOND YOUR CRUISE FARE

While your cruise is thoughtfully arranged to include the essential elements of your journey, certain services and personal expenses are not included in the standard cruise fare.

01. TRANSFERS & PERSONAL TRAVEL ARRANGEMENTS

• Transportation to and from the cruise terminal, unless specifically included in the selected package

• Airport, railway station or private transfers

• Airfare, train tickets and other transportation arrangements

• Any personal travel expenses before or after the cruise

02. PERSONAL EXPENSES

• Personal shopping and souvenirs

• Telephone calls and other personal communication services

• Laundry and other individual services

• Expenses arising from personal requests or activities outside the cruise programme

03. FOOD & BEVERAGES OUTSIDE THE PROGRAMME

• Additional food and beverages not specified in the selected itinerary

• Premium beverages or special drinks where applicable

• Private dining or special culinary arrangements upon request

04. SPA & WELLNESS SERVICES

• Spa treatments, massages and other wellness services, unless expressly included in the selected package

• Personal wellness treatments or services arranged on board

05. OPTIONAL SERVICES & ACTIVITIES

• Optional excursions, experiences or activities not included in the published itinerary

• Private services arranged upon request

• Additional services requested beyond the standard cruise programme

06. GRATUITIES

• Tips and gratuities for the crew and service staff are not included unless otherwise stated in the booking conditions.

07. TRAVEL INSURANCE

• Travel insurance, medical insurance and personal accident insurance

• Any expenses resulting from illness, injury, cancellation or changes to personal travel arrangements

08. OTHER SERVICES NOT SPECIFIED

Any service, activity, expense or arrangement that is not expressly stated under the Inclusions of the selected cruise package will be considered excluded.

A JOURNEY WITH EVERYTHING CLEARLY CONSIDERED

Catherine Cruise takes care of the essential moments of your journey, from your time on board to your experiences across Ha Long Bay. For services beyond the standard programme, we recommend reviewing the inclusions and exclusions of your selected package before departure, ensuring that every detail is clear and every moment at sea can be enjoyed with complete peace of mind.

Please note: Inclusions and exclusions may vary depending on the itinerary, cabin category, package, travel date and booking conditions. The terms applicable to your confirmed reservation shall prevail.

A SMOOTH, SAFE & MEMORABLE JOURNEY

At Catherine Cruise, every journey is carefully prepared to ensure that guests can enjoy the beauty of Ha Long Bay in comfort, safety and peace of mind. The following policies apply to the operation and experience of the cruise.

01. EMBARKATION & CHECK-IN

• Guests are required to arrive at the designated meeting point and complete check-in within the time specified in their booking confirmation.
• Guests should provide the required identification documents upon check-in.
• Late arrival may affect the guest’s ability to join the cruise and may be treated according to the applicable operating conditions.
• Boarding procedures and embarkation times may vary depending on the itinerary and operating schedule.

02. CRUISE ITINERARY

• The published itinerary is designed as a guide to the cruise experience and may be adjusted according to actual operating conditions.
• Visiting times, routes and activities may change due to weather, tides, navigation conditions, safety requirements or instructions from the relevant authorities.
• In the event of necessary changes, the cruise team will make reasonable arrangements to maintain the quality and continuity of the guest experience.

03. WEATHER & OPERATING CONDITIONS

• Ha Long Bay cruises operate subject to weather, sea conditions and official navigation regulations.
• In circumstances that may affect the safety of guests or crew, the cruise may modify, postpone or cancel certain activities or parts of the itinerary.
• Safety and compliance with maritime regulations take priority over the planned programme.

04. SAFETY ON BOARD

• Guests are required to attend and follow the onboard safety briefing.
• Safety instructions from the Captain, Cruise Manager and crew must be followed at all times.
• Guests should use onboard facilities responsibly and comply with safety notices.
• Children must remain under the supervision of their accompanying adults.
• Any behaviour that may endanger guests, crew members or the vessel is strictly prohibited.

05. USE OF ONBOARD FACILITIES

• Guests are expected to use cabins, public areas and onboard facilities with care.
• Certain facilities and services may operate according to specific opening hours or the daily cruise schedule.
• Damage caused by misuse or intentional acts may be subject to additional charges.
• Some services may require advance arrangement and may incur additional fees.

06. ENVIRONMENTAL RESPONSIBILITY

Catherine Cruise is committed to preserving the natural beauty of Ha Long Bay.

Guests are kindly requested to:

• Avoid littering or disposing of waste into the sea.
• Follow environmental guidelines during excursions.
• Respect protected natural areas and designated sightseeing locations.
• Avoid activities that may damage marine life, landscapes or local ecosystems.

07. RESPECT FOR OTHER GUESTS

• Guests are expected to maintain appropriate behaviour throughout the cruise.
• Excessive noise, disruptive conduct or behaviour affecting the comfort and privacy of other guests is not permitted.
• Public areas should be used considerately, particularly during designated quiet hours.

08. PROHIBITED ITEMS & ACTIVITIES

For safety and operational reasons, certain dangerous, illegal or restricted items and activities are not permitted on board.

The cruise reserves the right to refuse boarding or restrict the use of facilities where necessary to protect the safety of guests, crew and the vessel.

09. PERSONAL BELONGINGS

• Guests are responsible for their personal belongings throughout the journey.
• Valuable items should be kept securely and should not be left unattended.
• Catherine Cruise should be notified as soon as possible if an item is lost or left on board so that the crew can assist with the appropriate lost-and-found procedure.

10. SPECIAL REQUESTS & ASSISTANCE

• Special requests should be communicated at the time of booking whenever possible.
• Requests are subject to availability, operational conditions and the suitability of the service.
• While the cruise team will make reasonable efforts to accommodate guest preferences, special requests cannot be guaranteed unless confirmed in advance.

11. POLICY CHANGES & EXCEPTIONS

Catherine Cruise reserves the right to adjust operational procedures, schedules and onboard policies when necessary due to safety requirements, weather conditions, navigation regulations, authority instructions or other circumstances beyond the cruise's reasonable control.

Any confirmed booking will remain subject to the applicable terms and conditions provided at the time of reservation.

YOUR SAFETY. OUR PRIORITY. YOUR JOURNEY TO REMEMBER.

Every policy exists for one purpose: to create a journey where comfort and freedom are balanced with safety and respect.

As Catherine Cruise sails through the timeless landscapes of Ha Long Bay, we invite every guest to travel thoughtfully — respecting the sea, the destination, the crew and one another.

Please note: Specific operating conditions may vary depending on the itinerary, season, weather conditions and applicable regulations. The latest instructions provided by the cruise team and relevant authorities shall prevail.

YOUR JOURNEY BEGINS WITH A CONFIRMED RESERVATION

To ensure a smooth and well-prepared experience, Catherine Cruise recommends that guests carefully review their booking details and applicable terms before completing a reservation.

01. RESERVATION INFORMATION

To make a reservation, guests may be required to provide:

• Full name of each guest
• Contact details
• Cruise date
• Number of guests
• Selected cabin category
• Selected cruise itinerary or package
• Any relevant special requests

Guests are responsible for ensuring that all information provided at the time of booking is complete and accurate.

02. BOOKING CONFIRMATION

• A reservation is subject to cabin availability and the applicable booking conditions.
• A booking is considered confirmed once the required reservation process and payment conditions have been completed and confirmation has been issued.
• Guests should carefully check the cruise date, cabin category, number of guests and other booking details immediately after receiving the confirmation.
• Any discrepancy should be reported to the booking team as soon as possible.

03. PAYMENT

• Payment requirements may vary according to the selected cruise package, cabin category, booking date and applicable rate conditions.
• Guests are responsible for completing payment within the specified period stated in their booking conditions.
• Failure to complete payment within the required time may result in the reservation being released or cancelled.
• Any additional charges arising from optional services or personal requests will be settled separately according to the applicable terms.

04. CANCELLATION & REFUND

• Cancellation and refund conditions depend on the selected rate, package, travel date and booking terms.
• Certain reservations may be non-refundable or subject to cancellation fees.
• Where a refund is applicable, the amount and processing conditions will follow the terms associated with the confirmed reservation.
• Guests are advised to review the cancellation conditions carefully before making payment.

05. CHANGES TO A RESERVATION

• Requests to change the cruise date, cabin category, number of guests or other booking details are subject to availability and the applicable booking conditions.
• Changes may result in additional charges or differences in the applicable cruise fare.
• Certain rates or packages may not permit changes after confirmation.
• Guests should contact the booking team as early as possible if a change is required.

06. SPECIAL REQUESTS

Guests are welcome to communicate special requests during the booking process, including preferences relating to dining, celebrations or other arrangements.

• All special requests are subject to availability and operational conditions.
• A request should not be considered confirmed unless it has been specifically acknowledged by Catherine Cruise or the booking provider.
• Additional charges may apply to certain special arrangements.

07. BOOKING DETAILS & DOCUMENTS

Guests should retain their booking confirmation and any relevant documents throughout the travel period.

Before departure, guests are encouraged to verify:

• Cruise date and itinerary
• Embarkation information
• Cabin category
• Number of guests
• Included services
• Payment status
• Applicable cancellation or change conditions

08. NO-SHOW & LATE ARRIVAL

• Guests who do not arrive for the cruise without prior notice may be considered a no-show.
• No-show reservations may be subject to the applicable cancellation and refund conditions.
• Guests should notify the booking team as soon as possible if unforeseen circumstances may affect their arrival.

09. RATES & BOOKING CONDITIONS

Cruise rates and booking conditions may vary depending on:

• Cruise itinerary
• Cabin category
• Travel date
• Seasonal periods
• Promotional offers
• Selected package
• Booking channel

The terms and conditions provided with the confirmed reservation will apply to the individual booking.

BOOK WITH CONFIDENCE. SAIL WITH PEACE OF MIND.

From the moment your reservation is confirmed, every detail becomes part of the journey. We encourage guests to review their booking carefully, understand the applicable conditions and contact the Catherine Cruise team whenever assistance is needed.

Please note: Booking, payment, cancellation, refund and change conditions may vary depending on the selected package, rate, travel date and booking channel. The terms stated in the confirmed reservation shall prevail.

A BEAUTIFUL JOURNEY FOR EVERY GENERATION

Catherine Cruise welcomes families travelling together and aims to create a comfortable and memorable experience for guests of all ages. To ensure that every family can plan with ease, the following child policy applies.

01. CHILD AGE CATEGORIES

• Children’s rates and accommodation arrangements may vary according to the child’s age at the time of travel.
• Guests are required to provide the age of each child when making a reservation.
• Age requirements and applicable rates may differ depending on the selected itinerary, cabin category and package.

02. ACCOMMODATION

• Children must stay in accordance with the maximum occupancy and accommodation conditions of the selected cabin.
• Baby cots or cribs may be available upon request, subject to availability and the selected accommodation arrangement.
• Extra beds are subject to the specific cabin configuration and applicable booking conditions.
• Families travelling with children are encouraged to confirm their accommodation requirements in advance.

03. MEALS FOR CHILDREN

• Meals for children are arranged according to the selected cruise package and applicable child rate.
• Parents or accompanying adults should inform the cruise team in advance of any dietary requirements or special meal requests.
• Special meal arrangements are subject to availability and may incur additional charges where applicable.

04. SAFETY & SUPERVISION

• Children must remain under the supervision of their accompanying parent or responsible adult throughout the cruise.
• Parents or guardians are responsible for ensuring that children follow all onboard safety instructions.
• Children should not access restricted areas or use onboard facilities without appropriate adult supervision.
• For activities such as kayaking, swimming or shore excursions, participation is subject to safety requirements and operational conditions.

05. ACTIVITIES & EXCURSIONS

• Children may participate in selected onboard activities and excursions where permitted by the cruise programme and safety regulations.
• Certain activities may have age, height or safety restrictions.
• The cruise team may restrict participation in an activity if conditions are considered unsuitable for the child’s safety.

06. BABIES & YOUNG CHILDREN

Families travelling with infants or very young children are encouraged to inform the booking team before departure.

This allows the cruise team to provide appropriate guidance regarding:

• Cabin arrangements
• Sleeping arrangements
• Meals
• Excursion suitability
• Safety considerations

07. FAMILY RESPONSIBILITY

Parents and accompanying adults remain responsible for the behaviour, safety and personal belongings of children throughout the journey.

Catherine Cruise will make reasonable efforts to support families, while parents and guardians remain responsible for ensuring that children comply with onboard rules and safety instructions.

08. RATES & APPLICABLE CONDITIONS

Child rates, complimentary arrangements, cot availability and other family benefits may vary depending on:

• Child’s age
• Cruise itinerary
• Cabin category
• Travel date
• Selected package
• Promotional conditions

The child conditions stated in the confirmed reservation shall apply to the individual booking.

LITTLE TRAVELLERS, BIG MEMORIES

From watching the first light rise over the limestone islands to discovering the wonders of Ha Long Bay together, a family journey can become one of the most cherished memories of a holiday.

Catherine Cruise welcomes every generation to slow down, explore and share the beauty of the bay — together.

Please note: Child rates, age categories, accommodation arrangements and activity restrictions may vary according to the selected cruise programme and booking conditions. Please confirm the applicable child policy at the time of reservation.